Privacy Policy

1. Introduction

Matthew Osborne Ltd (“we,” “us,” or “our”) respects your privacy and is committed to protecting any personal information you provide to us. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, services, and tools, including motion graphics services, The Message Maximizer System, and Feature Flip.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

2. What Information We Collect

We collect both personal and non-personal information, depending on your interactions with us.

2.1 Non-Personal Information

We may collect non-identifiable data such as:

  • Browser type & settings

  • IP address

  • Pages visited & time spent

  • Device type & operating system

Why We Collect It:

  • To analyze website performance & user behavior

  • To improve our services & provide a better user experience

2.2 Personal Information

We collect personally identifiable information when you:

  • Fill out a contact form

  • Purchase services (motion graphics, The Message Maximizer)

  • Sign up for Feature Flip or other free resources

This may include:
Name & email address
Business name & website
Payment details (for paid services)

How We Use It:

  • To provide our services

  • To send important updates & relevant content

  • To process payments & manage transactions

3. How We Collect Information

Directly from You:

  • When you fill out a form, request a service, or subscribe to Feature Flip.

Automatically via Website Tracking:

  • Using cookies & analytics tools like Google Analytics.

From Third-Party Services:

  • Payment processors, AI platforms (for Feature Flip), and email marketing tools.

4. How We Use Your Information

We use your data to:
Deliver & improve our motion graphics services
Optimize The Message Maximizer System for your needs
Provide access to Feature Flip and AI-driven messaging insights
Analyze website traffic & improve user experience
Send important updates & marketing communications

We NEVER sell your personal information to third parties.

5. Cookies & Tracking Technologies

Our website uses cookies, web beacons, and analytics tracking to:

  • Store user preferences

  • Track website performance

  • Improve marketing efforts

Managing Cookies:
You can adjust cookie settings in your browser, but disabling them may affect website functionality.

6. AI-Generated Content & Privacy (Feature Flip & The Message Maximizer)

Feature Flip and The Message Maximizer use AI-powered tools to assist with messaging refinement.

How We Handle AI & Data Privacy:
Your Feature Flip inputs are not stored or viewed by us.
AI-generated insights are for your use only—we do not access them.
We do not guarantee the accuracy of AI-generated responses.

Third-Party AI Disclaimer:
Feature Flip relies on third-party AI platforms (such as OpenAI’s ChatGPT). By using Feature Flip, you also agree to their privacy policies and data handling practices.

7. How We Protect Your Information

We use industry-standard security measures to protect your data, including:
Secure hosting & SSL encryption
Limited access to personal data (only authorized personnel)
Regular data reviews & compliance checks

However, no method of transmission over the internet is 100% secure. By using our services, you acknowledge that we cannot guarantee absolute data security.

8. Sharing & Disclosure of Information

We do not sell your personal information. However, we may share data in these situations:

With Trusted Third-Party Services:

  • Payment processors (Stripe, PayPal)

  • Email providers (for updates & support)

  • AI tools (Feature Flip integrations)

For Legal Compliance:
We may disclose data if required by law, regulatory authorities, or to protect our legal rights.

9. Your Rights & Choices

You have the right to:
Access & review the personal data we hold about you
Request deletion of your data (except where legally required to retain it)
Unsubscribe from marketing communications

To exercise your rights, contact us at: info@momo.graphics

10. Refund & Data Retention Policy

Paid Services (Motion Graphics & The Message Maximizer):

  • Payments are required in advance for all creative & consulting services.

  • Refunds are not available once creative work or consulting has begun.

Feature Flip (Free Resource):

  • Feature Flip is provided as-is and may be updated or discontinued at any time.

We retain user data only as long as necessary to fulfill the purpose of collection.

11. External Links & Third-Party Services

Our website may include links to third-party websites (e.g., AI platforms, payment processors).

We are not responsible for:

  • The privacy policies of external websites

  • Data shared on third-party platforms

By using Feature Flip or The Message Maximizer, you acknowledge and accept third-party terms.

12. Changes to This Privacy Policy

Matthew Osborne Ltd reserves the right to update this Privacy Policy at any time.

We will notify users of major changes by:
Updating this page
Sending an email notification (if applicable)

13. Contact Information

If you have any questions about this Privacy Policy, you can contact us at:

Email: info@momo.graphics
Business Address: 4 Reynolds Crescent, Sandridge, St Albans, Herts, AL4 9LD, UK